Blizzard-Exclusive LEGO® Overwatch® Omnic Bastion Set Available Now!

Ordered! Just a FYI for others. Blizzard offers free shipping over $100, otherwise shipping is $6.33 ground or $9.30 Priority. It's a little ouch-y, but I really like this set.

Ordered me a couple too - great stuff!

13 hours ago, Jordan Paxton said:

With Blizzard distributing their exclusive they are able to ship to countries the LEGO Shop cannot. Are there any fans from non shop at home countries taking advantage of this exclusive offering?

Fedex'd straight to Singapore! Buying two reduces the shipment cost per piece to half (~5 USD instead of 10USD) so we partnered up.
Shipment is expected to arrive just after this weekend. Brilliant. Gutted that the Blizzard exclusive tile is stickered instead of a print though.

Wonderful set. Really captures the cuddly feel.

Can't express how excited I am! 

It would be very nice that the sets did not send them in a simple padded envelope!

Fortunately I bought it to review it and not for collection or as a gift!

Shame on you Blizzard Store!

That's sad to see. I only ordered one, but it came in a very nice and sturdy box, with those air pillow thingies. Not a scratch. I think this might be a regional thing, because I was reading that someone else outside the US also received a damaged box that was packed in just a padded envelope.

27 minutes ago, Jordan Paxton said:

I purchased two and they came in a box with bubble wrap. I hope you reach out to Blizzard. They are still shipping these and need to know what happened in your situation. They need to find out before more of these ship!

Dear @Jordan Paxton, I promptly wrote to shop@gear.blizzard.com:

Dear Sirs,

I understand that for you your products are only such. 
For those who order them, however, they can be a gift to be given to someone you care for or a collector's item, even of a certain importance.

I also imagine that you can be used to ship objects and products that are robust and / or that do not run the risk of breaking or being damaged during their "journey".

Nevertheless, it should be quite obvious that sending a LEGO set in a simple padded envelope is basically a guarantee that the set itself will arrive at a seriously compromised destination.

In fact, the exclusive LEGO set for your store (Omnic Bastion - 75987) arrived very damaged:

picture of the damaged box
 

Lucky me, it was not meant to be given as a gift, but the result of my first order is really bad.

Another negative feedback from my first experience with Blizzard.

Best regards,
Francesco


Zero answers so far!

Same padded envelope and same result for another guy:

I have read / heard that many people on Reddit are complaining about how they received the boxes

17 minutes ago, Anna said:

That's sad to see. I only ordered one, but it came in a very nice and sturdy box, with those air pillow thingies. Not a scratch. I think this might be a regional thing, because I was reading that someone else outside the US also received a damaged box that was packed in just a padded envelope.

If this were the case (different packaging depending on the region and / or the destination) it would be a very serious thing. Worse still if it was linked to the shipping method (postal or courier service).

The S@H ask me to choice between "standard" and "express" delivery too, but the box are the same!

1 minute ago, Jordan Paxton said:

Please PM me if you hear an answer.

Count on it!

Still no answers from Blizzard so far, but in the meantime another guy (and fellow Ambassador) send this to me:

  

Mine arrived crashed after being sent in an envelope as well, nothing directly from Blizzard apart from return it for a refund or replacement, which could take up to 3 weeks. Seems this is a wide spread issue!

41 minutes ago, Adam White said:

Mine arrived crashed after being sent in an envelope as well, nothing directly from Blizzard apart from return it for a refund or replacement, which could take up to 3 weeks. Seems this is a wide spread issue!

And their mailbox is even "not answering"!

The italian text says
"Delivery not completed
There was a temporary problem with the delivery of the message to shop@gear.blizzard.com. Gmail will try to resend it for another 47 hours. We will notify you in case it is impossible to complete the delivery."

I don't know if this helps anyone, but again, I'm in the US, I selected ground shipping when checking out, the package was shipped by UPS, and arrived in 5 days. The address for Blizzard where the shipment came from is in Tennessee. As I said above, mine arrived in a nice and sturdy cardboard box with those air pillow thingies inside. No damage to the LEGO box at all.

Many sent to Europe seem to have been just in the envelopes, as I've seen this on Facebook too.

12 hours ago, Anna said:

I don't know if this helps anyone, but again, I'm in the US, I selected ground shipping when checking out, the package was shipped by UPS, and arrived in 5 days. The address for Blizzard where the shipment came from is in Tennessee. As I said above, mine arrived in a nice and sturdy cardboard box with those air pillow thingies inside. No damage to the LEGO box at all.

Hi @Anna, I (and I guess, we in Europe) have only two option when checking out:



I buy very often via ecommerce, and never, even a single time, it happened to me that the packaging (padded envelope, brown box, cardboard etc) depended on the type of shipping (postal or courier) or shipping rate.

The choice of the packaging has always depended on the type of good, not on the type of shipment!

UPDATE

The Blizzard Support answered to my ticket:

By reading the Blizzard (EUROPEAN GEAR STORE) TERMS OF SALE, this is what I can get if I apply for RMA (Return Merchandise Authorization):

"we shall reimburse to you all payments received from you, including the costs of delivery", which (in my case) are equal to € 32-ish (€ 25 set + € 7ish shipping)

The interesting part (of the TERMS OF SALE) is: "You will have to bear the direct cost of returning the Merchandise.", which (in my case) are equal to € 20-ish!

13 hours ago, Anna said:

I don't know if this helps anyone, but again, I'm in the US, I selected ground shipping when checking out, the package was shipped by UPS, and arrived in 5 days. The address for Blizzard where the shipment came from is in Tennessee. As I said above, mine arrived in a nice and sturdy cardboard box with those air pillow thingies inside. No damage to the LEGO box at all.

This was the same for my order to Australia: Cardboard box, air pillows,  5 days. No dents (3 sets packed)

9 hours ago, Francesco Frangioja said:

UPDATE

The Blizzard Support answered to my ticket:

 

By reading the Blizzard (EUROPEAN GEAR STORE) TERMS OF SALE, this is what I can get if I apply for RMA (Return Merchandise Authorization):

"we shall reimburse to you all payments received from you, including the costs of delivery", which (in my case) are equal to € 32-ish (€ 25 set + € 7ish shipping)

The interesting part (of the TERMS OF SALE) is: "You will have to bear the direct cost of returning the Merchandise.", which (in my case) are equal to € 20-ish!

I don't know how it is in other parts of the world, but that would be a completely unacceptable response in the US. If a company messes up like they did, they would immediately send out a replacement in better packaging. And they may or may not ask to return the original shipment AT THEIR COST. As this is not an isolated incident, they should have a much better prepared response by now. It might be a good idea to put some heat under them via social media. Both Twitter and Facebook are effective.

1 hour ago, Anna said:

It might be a good idea to put some heat under them via social media. Both Twitter and Facebook are effective

Hi @anna,

I already post "the story" on Blizzard Facebook page and I refused to "close" the web ticket, because "the package (the LEGO set's box) is not very robust" it us not fine for me as a customer.

1 hour ago, Anna said:

I don't know how it is in other parts of the world, but that would be a completely unacceptable response in the US. If a company messes up like they did, they would immediately send out a replacement in better packaging. And they may or may not ask to return the original shipment AT THEIR COST. As this is not an isolated incident, they should have a much better prepared response by now. It might be a good idea to put some heat under them via social media. Both Twitter and Facebook are effective.

I checked with two friends of mine who bought the set too. Both have chosen "Postal" as shipping mode and they live not many miles from each other. One received it in the padded envelope, the other in the cardboard box. I therefore conclude that the choice between the envelope and the box did not depend on the type of shipment selected (postal or express courier).