LAN Town Hall - Fall 2022

I made some time stamps of topics discussed:

LAN Townhall – FALL 2022

0:00 – Introduction and Agenda
1:08 – Welcoming new communities to the LAN
2:20 - Signe Lønholdt - Head of the AFOL Engagement Team (AFOLET)

• 2:50 - Changes to AFOLET staffing
• 4:14 - Collaborative Opportunities 
• 5:20 - LEGO resuming in-person collaborations/ events post COVID-19 lockdowns
• 6:45 - Goals for 2023

10:19 – Pelle Bjørn Nielsen – Marketing Integration Team

• 11:09 – Introduction
• 12:52 – Recognized LEGO Fan Media (RLFM) Support Packages
• 13:39 – RLFM involvement timeline in relation to LEGO Product Launch Plan 

19:14 – Hasan Jensen – Engagement Manager, LEGO Ideas Team

• 19:40 – Introduction
• 20:00 – Upcoming LEGO IDEA Product line and upcoming review
• 23:40 – LEGO Ideas Pilot Program; Pick a Brick Challenge & unnamed second pilot
• 26:40 – Dungeons & Dragons X LEGO Ideas
• 28:10 – LEGO Account Nicknames

29:38 - Michael Carey - Experience Manager

• 30:32 – Community Guidelines
• The methodology behind the development
• The questions that lead to the final document
• 41:28 – Do LUGs have to adopt these same rules? No, but it is recommended communities have some sort of code of conduct and behavioral guidelines. 

43:28 – Jason Whiting – Head of LEGO VIP Program

• 43:40 – Introduction
• 45:06 – The VIP Mission
• 48:34 – changes to the program

53:56 – Q&A 

• 54:00 Q: For things like screenshots of the LAN or creating content out of the LAN town hall. How does that fit in the community guidelines?
  • A: There is a distinction between “rules” and “community guidelines”. Community Guidelines are for behavior on the platform
• 1:00:00 Q: The numbers of entries in each review period on LEGO IDEAs has increased tremendously. Has the team considered chancing the criteria
  • A: It has been considered. The team is exploring potential solutions. The team in not in a state where they can communicate any potential changes
• 1:01:57 Q: Certain VIP perks are not available in specific countries. Is there a reason some regions are excluded?
  • A: The team that makes those decisions was not present, further investigation required.
• 1:03:22 Q: Certain VIP redeemable items such as a coins have limited availability but are intended to be a set. People are forgoing starting to collect them due to the possibility they will be unable to complete the collection due to limited quantities. Could such items potentially be made available as a single redemption set of coins?
  • A: The team is trying to better forecast demand of collectables. Ability to fill in the gaps is something the team will look into.
• 1:10:35 Q: Is there potential to have the chance to have multiple VIP redeems in a single order?
  • A: There is currently a technical limitation that limits the redemptions, there is a goal to update the system to allow for multiple redemptions per order. There is also a possibility items may be bundled into a single redemption
• 1:12:25 Q: Can we get more info on this “subscription service” model LEGO is considering. Is there an opportunity for community input?
  • A: There are lots of options being evaluated and lots of beta-testing. Before final decisions are made, there will be additional input requested and testing.